Service Terms & Conditions

1. Acceptance

These Terms & Conditions form an agreement between you and WIXTrac ("WIXTrac", "we", "us" or "our"). By purchasing our products, creating an account, or using our platform, apps or services, you agree to be bound by these terms. If you are entering into this agreement on behalf of a business, you confirm you are authorised to do so.

2. Definitions

• Devices — the GPS trackers, cameras, dashcams and accessories supplied by WIXTrac.
• Platform — our web portal, dashboards and mobile applications.
• Services — the connectivity, data, monitoring, hosting and support we provide.
• Customer Data — the location, video, telematics and account data generated through your use of the Devices and Platform.

3. Accounts

You are responsible for keeping your account credentials secure and for all activity that occurs under your account. You must provide accurate information, keep it up to date, and notify us promptly of any unauthorised use. You are responsible for managing the access of your own authorised users.

4. The service

We provide the Platform and Services to enable tracking, video monitoring, alerting and reporting through your Devices. Features depend on the Devices and subscription you select and may evolve over time as we improve the product. Cellular connectivity is provided over third-party mobile networks, and coverage and performance may vary by location.

5. Hardware & installation

Devices you purchase are sold to you; title passes once payment is received in full, and risk passes on delivery. Devices must be installed and used in accordance with our instructions and applicable laws. Where installation is performed by you or a third party (including a reseller or installer), WIXTrac is not responsible for faults arising from incorrect installation. You are responsible for ensuring your use of the Devices — including any monitoring of drivers, staff or third parties — is lawful and properly disclosed.

6. Fees & billing

Prices for Devices and subscriptions are as quoted or displayed at the time of purchase and, unless stated otherwise, are in Australian dollars and exclude GST; GST is added at checkout where applicable. Subscription fees are billed in advance on a recurring basis and continue until cancelled in accordance with these terms. Late or failed payments may result in suspension of the Services. Except where required by law, fees already paid are non-refundable.

7. Acceptable use

You must not:

• use the Devices, Platform or Services for any unlawful purpose or in breach of any person's privacy or other rights;
• resell, sublicense or provide access to the Services except as expressly permitted;
• interfere with, probe or attempt to gain unauthorised access to our systems or networks;
• reverse engineer, copy or tamper with the Devices, firmware or Platform except as permitted by law.

8. Your data

As between you and WIXTrac, you own your Customer Data. You grant us the rights needed to host, process and transmit it to provide the Services, generate analytics, and maintain and improve the Platform. Our handling of personal information is described in our Privacy Policy. You are responsible for ensuring you have the right to collect and use the Customer Data your account generates.

9. Intellectual property

WIXTrac and its licensors own all intellectual property rights in the Platform, software, firmware, documentation and branding. We grant you a non-exclusive, non-transferable right to use the Platform and Services for your internal business purposes during your subscription. Nothing in these terms transfers any of our intellectual property to you.

10. Availability

We work to keep the Platform and Services available and reliable, but we do not guarantee uninterrupted or error-free operation. Services may be affected by maintenance, network coverage, third-party providers, or events beyond our reasonable control. The Services are tools to assist you and are not a substitute for safe driving, supervision or your own operational judgement.

11. Warranties & Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures you are entitled to a replacement or refund, and to compensation for other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure is not major. Any voluntary warranty we offer applies in addition to these rights. Except as required by law and to the extent permitted, all other warranties are excluded.

12. Limitation of liability

To the maximum extent permitted by law, and subject to your rights under the Australian Consumer Law, WIXTrac is not liable for indirect, incidental or consequential loss, or for loss of profit, data, goodwill, or losses arising from theft, accidents, network outages or reliance on the Services. Where our liability cannot be excluded but can be limited, it is limited to (at our option) resupplying the relevant goods or services, or paying the cost of doing so. Our total aggregate liability is limited to the amounts paid by you for the relevant Devices or Services in the 12 months before the claim.

13. Suspension & termination

You may cancel your subscription in accordance with your plan. We may suspend or terminate the Services if you breach these terms, fail to pay, or use the Services unlawfully. On termination, your right to use the Platform ends; we may delete or de-identify Customer Data after a reasonable period, subject to law. You may request an export of your data before termination where reasonably practicable.

14. Changes to these terms

We may update these terms from time to time. The current version will always be available on this page with the "last updated" date shown above. Where changes are material, we will take reasonable steps to notify you. Continuing to use the Services after changes take effect means you accept the updated terms.

15. Governing law

These terms are governed by the laws of New South Wales, Australia, and you and WIXTrac submit to the non-exclusive jurisdiction of the courts of that state.

16. Contact us

Questions about these terms? Get in touch: